FAQ

Buyer FAQs

Wolven Pre-Loved is the dedicated site for buying and selling our products secondhand. We’ve created this space for you to have the best shopping experience for finding and purchasing our secondhand items.

All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised.

After completing your order, an email is sent to the Seller with a prepaid USPS shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 5 business days.

On the rare occasion where your order doesn’t ship within the 5-day shipping window, we will automatically cancel the order and refund your purchase.

All orders made through Wolven Pre-Loved are backed by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.

In order to receive a refund for your order, you must file a Misrepresentation Claim within 72 hours of receiving your order.

If for whatever reason you decide you don’t like your item, this is not covered in Treet Protection, but you still can re-list the product without paying any Seller fees. In this case, you must re-list the item within 72 hours of its arrival.

Seller FAQs

Wolven Pre-Loved is the official destination for buying and selling our secondhand items. This is where our secondhand community lives, which means you’ll get the best value for your item and be able to sell it fast. Plus, you can easily list items by finding them in your order history with us.

Listing your item is easy! Simply click “Sell your item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from Wolven so you can see your order history), and go through the listing process.

Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 24 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.

The Treet Team reviews every item before it goes live. They’re verifying several things about your post:

  • Your pictures are accurate and high quality
  • Any quirks are accurately described
  • The condition you selected accurately reflects your images
  • The product is an authentic piece

After someone purchases your item, you’ll receive an email that includes a prepaid USPS shipping label for you to print and use to ship your item within 5 days.

As a Seller on Wolven Pre-Loved, you have two choices for receiving your funds: cash or credit back to Wolven.

If you choose store credit, there is no fee! In fact, Wolven will give you a bonus 10% in store credit. (i.e. Selling an item for $100 gives you $110 credit back to https://www.wolventhreads.com.)

If you choose cash, the fee is 20%. (i.e. Selling an item for $100 gives you $80 cash.)

Once your item is delivered and verified, you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make this selection by logging into your account and going to Your Listings.

If you choose to redeem your funds as cash, you’ll be prompted to enter your bank account details and a direct deposit will be sent within 7 business days.

If you select to redeem your funds as credit, you’ll receive an email immediately with your discount code included.

We issue store credit as discount codes to be redeemed at https://www.wolventhreads.com. You’ll receive the code via email upon selecting the credit option. This credit will be valid for a single checkout on https://www.wolventhreads.com. While you can buy multiple items at once with your credit, you will not be able to use the same code again. Make sure to use all of it within one purchase.

If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.

Misc. FAQs

Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.

Visit this page for more information about Treet.